Why Asking Clients About Your Competitors is Critical
Think you know who your firm’s competitors are? Through our research on how professional services buyers buy, Hinge learned that there is only a 25% overlap between who professional services firms think their competitors are, and who prospective and current clients think a firm’s competitors are.
Whose perspective matters most? That’s right – your clients.
In this video, Sylvia Montgomery discusses the importance of asking clients about what other firms they’re considering and why.
Uncovering the nuances that go into clients’ decision-making processes is critical to identifying and understanding your real competitors and ensuring your branding and messaging truly differentiates your firm.
Discover best practices for conducting client research in Hinge’s Professional Services Guide to Research.
Have questions about what to ask your clients about your competitors, how to ask them, or when? Feel free to ask by submitting a comment below. And don’t forget to follow us +HingeMarketing and join us on LinkedIn.
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Our firm is being evaluated against one other competitor. I want to ask my client directly how we stack up against the competitor – what is the best way to ask the question?