The Visible Expert^®: How Ordinary Professionals Become Thought Leaders

What Is a Visible Expert?

A Visible Expert is a professional with a high level of marketplace visibility and a reputation for expertise in a specific discipline. They are quoted in the media and invited to speak at conferences. They are admired by their peers and sought out by clients. Their celebrity status allows them to command higher fees. And in rare circumstances, they may even become household names. Visible Experts are exactly what their name implies: individuals whose expertise and exposure rise above the rest.

At the very highest echelons, Visible Experts are often trend setters, innovators and leaders. But those aren’t essential traits. Most of them are mere mortals whose big idea was their conscious decision to build a personal brand. In fact, there are only three things you need to become a Visible Expert (other than actual expertise, of course — that’s a prerequisite):

1. A willingness to share your expertise
2. Good communication skills
3. Commitment

Visible Experts are teachers. That’s how they build their reputations. They willingly and openly share their expert knowledge without any jealousy or fear of revealing their secrets. In today’s Internet-fueled world, information on virtually any topic is a few keystrokes away. If you aren’t sharing valuable knowledge, then someone else will.

When you freely share your expertise and teach people in your target audience how you solve the kinds of business problems they have, something magical happens. You position yourself as a special kind of expert — one who is not only not only knows their stuff, but is unselfish, approachable and utterly helpful. You become easy to trust. It doesn’t take long before that trust develops into preference. And when your followers are in a position to buy services like yours, guess who goes at the top of their list? That’s right. You!

Of course, you can’t be a good teacher if you aren’t a strong communicator. Visible Experts are adept at translating complex ideas into easy-to-understand concepts. When you are writing or speaking, leave your technical jargon at home. Instead, communicate at the level of a non-specialist. For some people, this comes easily. Others have to work at it. If you are in the latter camp, don’t fret. Nobody is good at everything, and to a large degree, clear communication skills can be learned.

All aspiring Visible Experts have to acquire new skills and develop new habits in the course of their ascent. And that requires a sustained commitment. Whether you are learning SEO techniques or trying to write a blog post every week, you have to set aside the time and summon the energy to make the steady, incremental progress it takes to climb the mountain. Visible Experts aren’t made in a day or a week or even a few months. You’ve got to maintain your new mindset for the foreseeable future. The good news is that it gets easier the longer you stay on the path.

Visible Experts Fill an Important Need

Ordinary experts are invisible. They may be exceptionally talented. They may produce remarkable results. But if nobody knows about them, buyers who need their expertise won’t be able to find them. And that’s a problem.

In today’s crowded marketplace, most people who buy professional services are looking for a provider that will solve their business challenge quickly and efficiently. In this context, Visible Experts serve a valuable function—simplifying the process of matching expertise with the businesses that need it.

Without visibility, firms are indistinguishable. When a firm elevates one or more of its experts to a higher level of prominence, however, they differentiate themselves from their competitors of invisible experts. They are a snap to pick out of the crowd. And automatically, they bring more perceived value to an engagement.

And when an organization hires one of these experts, they often experience something special. In our study of 200 Visible Experts and 270 of their clients, we asked the clients what they appreciated most about working with a high-profile expert (see Figure 1 below).

Figure 1. Benefits of working with a Visible Expert (percent of respondents) Source: Hinge 2020 Visible Expert Study

Visible Experts not only solved the problem at hand, they brought other valuable benefits to the engagement, as well. These include education, increased visibility, heightened credibility, more new business opportunities, lower risk and higher ROI.

The 5 Levels of Visible Expertise

In our research, we identified five levels of visible expertise. To extend our alpine metaphor, think of these levels as outposts positioned increasingly higher on the mountain. Most climbers are content to make camp at the first level, admiring the scenery above but going no further. Some enterprising souls, however, aspire for more. This article is for them. While few will reach the summit at level 5, levels 3 and 4 are very achievable if you equip yourself with the proper mindset, skills and tools.

Level 1: Resident Experts. This is where most experts begin their careers, and the vast majority of them never leave its ranks. These individuals are appreciated within their firms, and clients respect and rely on them. But beyond those boundaries they are virtual unknowns.

Level 2: Local Heroes. When experts get active in their local business communities, their horizons expand, especially if they use their outreach as an opportunity to educate their audience. They may speak at business events, write blog posts or conduct webinars. And they may even attract a few new clients.

Level 3: Rising Stars. Frequent writers and speakers on their area of expertise, these individuals are relatively well known among peers in their region. They can bring in excellent clients who are willing to pay more for their perceived expertise.

Level 4: Industry Rock Stars. Every industry has a small cadre of these. They are the experts who keynote major conferences across the country and are quoted in top media publications. Because they attract the best clients and can charge top fees, these high-profile stars are key players in their firms.

Level 5: Global Superstars. These are the elite experts, and their reputations often extend around the globe. No longer niche players, they are broadly associated with their industries — and some are even recognized by ordinary people. These superstars command ultra-premium fees and are in high demand.

Figure 2 below illustrates how much buyers value Visible Expert at each level. Some Global Superstars, for instance, can command fees up to 13X higher than an expert who has no visibility!

Figure 2. Premiums buyers are willing to pay, by Visible Expert level

5 Kinds of Visible Experts

Artists do it. Musicians do it. And so do Visible Experts. To attract a loyal following, you will need to establish a signature style that defines the way you deliver your expertise. Below are the five most common kinds of Visible Experts:

The Bridge Builder. This expert sees connections where others don’t. He or she takes seemingly incompatible disciplines (for instance, autonomous vehicles and employment discrimination) and demonstrates how they are related and why we should be thinking about them together.

The Laser. This expert is highly specialized in a very specific area. Not many businesses need their services all the time, but when the time comes, this is the preferred choice.

The Curator. This expert collects, analyzes and promotes the best thinking from across the industry. He or she liberally shares others’ content and ideas, giving credit at every turn. This expert embraces diverse perspectives, helping people make sense of them and turning a tangled web of ideas into easy-to-understand, practical applications.

The First Mover.This expert was the first to pioneer an area of expertise. Businesses turn to First Movers for the latest innovation or new idea.

The Contrarian. This expert takes an unconventional—often controversial—stand on one or more important issues. He or she seeks to stand out by challenging traditional wisdom and presenting an alternative path forward. This type of expert is often suspicious of “best practices” and pushes the industry to be more innovative and more tolerant of risk.

What it Takes to Become a Visible Expert

There are five things an expert an expert like you can do to build a distinct advantage:

1. Claim a niche. The more narrow your expertise, the more valuable it is likely to be. Most Visible Experts focus on a specialized area. By building knowledge that goes deep rather than wide, you can truly master a subject or discipline. Even if you are a Bridge Builder or Curator, you will still need to establish a niche. As you write and speak extensively on your area of expertise, people will begin to associate you with your niche over time.
2. Study your audience. You can’t build a following if nobody cares about the content you produce. That’s why Visible Experts talk frequently with people in their target audience. Even better, many experts conduct formal research on their audience to get a less distorted view of their interests, concerns and burning questions. Visible Experts use this information to choose the topics they write and speak about. Because these experts address issues their audience cares about, their readers and listeners are far more likely to become avid followers.
3. Sharpen your expertise. It doesn’t take extraordinary knowledge or intelligence to become a Visible Expert. But it helps to have a firm command of the material. Fortunately, the path to Visible Expertise—writing, speaking, teaching—forces an expert to learn along the way. Over time, their knowledge will grow deeper, their arguments sharper, their reputation stronger. Our book, The Visible Expert Revolution, offers several strategies to keep your expertise on the bleeding edge.
4. Develop a visibility plan. Most Visible Experts don’t happen by accident. They are the product of deliberate planning. Building visibility requires an effective, systematic approach to personal marketing. But these experts don’t have unlimited time, so they have to put their effort into tactics that are likely to work. Fortunately, there are resources to help aspiring Visible Experts develop a visibility plan that works.
5. Implement the plan. Of course, even the best plan is worthless if it’s never put into action. That’s why it’s so crucial that rising Visible Experts commit to implementing their plan. Only by putting in the time it takes and sticking to their plan’s prescribed schedule can experts establish critical connections with their audience and earn their admiration and trust. The process is simple, but commitment can be hard. Like any habit, carrying out the plan becomes easier with repetition.

Solo vs. Team Ascent

When you hear “Visible Expert” or “thought leader”, you probably think of individuals who have climbed to prominence of their own volition. And in fact, most high-profile experts make their way up the mountainside solo (though they get plenty of help along the way).

But there is another, less lonely way to reach the summit (or whatever level you aspire to achieve). And that is to make the journey with others in your organization. Some firms put groups of professionals through a program designed to raise their expert profiles together. The benefits to the firm should be obvious — increased visibility and higher fees. But the individual experts get the benefit of working through their challenges and skills training together. They can lean on each other for answers, insights and motivation when the going gets tough.

One firm that has done this is Nishith Desai Associates, an international law firm based in India. They recently put seventeen of their attorneys through a year-long Visible Expert program. While a handful of participants failed to complete the program, the vast majority not only finished but produced impressive results that could be directly attributed to their new-gained visibility. For instance, after completing the program many of the participants, some of whom had never spoken in public before, were visible enough to be invited to speak at events around the globe. One of the firm’s practice areas, managed by a newly minted Visible Expert, was recognized by a major law journal as a leader in its field. An Indian government agency reached out to one of their experts to help develop new regulations. And the firm was able to attract multiple new clients as a result of their enhanced market exposure.

How to Become a Visible Expert

Every aspiring Visible Expert needs a guide to reach the peak of his or her potential. Below is a roadmap any expert can follow to take their reputation to new heights of visibility:

Phase I: Set Your Strategy

1. Determine where you are today. Are you at Level 1, or are you starting from a more elevated position? Use the five levels described above to find out.
2. Decide how high you want to climb. Are you set on becoming a Global Superstar? Or are you content to achieve Rising Star status? Your level of ambition will determine what goes into your Visible Expert plan and how hard you will need to work to achieve your goals.
3. Decide what style of Visible Expert you will be. Are you a Bridge Builder, Laser, Curator, First Mover or Contrarian?
4. Find your niche. Define your expertise as narrowly as possible so that people will easily be able to associate you with the expertise you will become known for.
5. Define your audience. When you start writing and speaking, you’ll want to know exactly who’s reading, watching and listening to you.
6. Learn about your audience. Even if you’ve worked in your industry for years, you probably don’t know your audience as well as you think. Using secondary and primary research, now is the time to correct any misconceptions and fill in the gaps. The more thorough you are, the more you will have interesting things to say to the people who follow you. Also, try to find out what they read and what events they attend. That way, you’ll know exactly where to reach them.
7. Explore the competition. Learn who you are really competing against, as well as what other experts will be competing against you in the marketplace of ideas. But don’t think of other experts as your enemies. They can be valuable allies and mentors, too, as you grow and develop.
8. Choose your expert issues. You can’t be known for everything. In fact, you will have more success if you write and speak on a narrow set of issues. These will be the things people associate with you and reporters will call you about. Even if you address only one or two issues, you’ll find there is plenty to explore in each one.
9. Assess your skills. Determine what you are good at and where you need help. At minimum, you should assess your skill and experience levels in the following areas:
   • Writing
   • Public speaking
   • Blogging
   • Search engine optimization (SEO)
   • Finding outside speaking and writing opportunities
   • Email marketing
   • Social media
10. Develop your visibility plan. Keeping your goals in sight—and building upon the expert issues you’ve identified and what you’ve learned about your audience—start outlining your visibility plan. You can use some of the free resources from Hinge (for instance, this Visible Expert Guide) to help you, or be walked through the process step-by-step in our Visible Expert Course. Once you have identified your tactics, turn them into an implementation calendar, applying specific deadlines to each task or deliverable. As you develop your calendar, consider which items should take priority and how much effort you can afford to put into each.
11. Determine who is going to help you. Chances are you will need some help in one or more of these areas. Identify and line up your resources early.

Phase II: Build your visibility toolkit

12. Create your media kit. You are going to be a public persona, so you’ll need an appropriate kit to promote yourself. Don’t skimp on your headshots—hire a professional to present you in your best light. If you do public speaking, put together a reel of clips from recent engagements. Organizations will be more likely to hire you if they can see you in action.
13. Enhance your bio/build your website. Don’t be shy about promoting yourself on your website. Make sure your bio makes you sound like the expert you are and presents your credentials clearly and prominently. Don’t forget to be interesting! If you are a solo practitioner, make sure you have a website that not only supports your position as a Visible Expert but has clear calls to action and conversion mechanisms.
14. Get set to blog. Blogging, combined with SEO, is one of the easiest ways to build visibility. Learn how to do blogging right and make sure you have a great platform available to get your voice out there.
15. Set up your conversion tools. Conversion mechanisms are an important way to turn blog readers and web visitors into prospects. Get these set up as soon as you start your new writing push.
16. Set up your social media profiles. Start with LinkedIn, and make sure your profile is complete. Later you may want to add Twitter/X, Facebook and YouTube.
17. Select and prepare your email platform. You’ll need a platform that is designed for sending emails in quantity. Whether it’s MailChimp, Constant Contact, Infusionsoft, Salesforce or a similar service, make sure it has robust reporting features so that you can see how successful your email is.

Phase III: Implement the plan and track your progress

18. Get going! By this point, you should already be well on your way to building new audiences and greater visibility. Focus intensely on doing the tasks in the plan. And try to set aside time each day to work on new skills. Make learning something new every day a habit.
19. Track your implementation. Your success depends on your ability to stick to the plan. Be honest with yourself and track every time you hit or miss an item on your visibility plan calendar. Your goal is to hit them every time.
20. Track the impact on your audience. You can measure this in a variety of ways. How much traffic are you getting to your blog posts? How many people attend your speaking events? Are you getting emails from people who are interested in your point of view? Are these trends increasing over time?
21. Track your business results. Are you getting more leads as a result of your Visible Expertise? New clients? Higher revenues? Has your firm benefitted from your rising stature in the industry? Are you able to charge higher rates or command higher speaking fees?

How to Get Started

If you want to become the next Visible Expert in your industry, the first step is to commit to it. If you are part of a firm, talk to your colleagues and explain what you are trying to do and how it will help the business achieve its goals. If you can get the support of the people around you, you will find it easier to carve out time during the day to do many of the tasks it takes to build your profile.

Then start working through the Visible Expert process. Access our latest book, The Visible Expert Revolution. It contains much more detail about the process, as well as the research behind it. Or take our on-demand Visible Expert Course, which walks you through your Visible Expert journey step by step. If your firm wants to take multiple experts through a formal program, Hinge’s Visible Expert Program delivers a structured, guided system to raise your team to prominence together.

While not everyone is cut out to be a Visible Expert, it is a perfectly achievable goal for most professionals. But you have to want it. And you need to know that there is a proven, repeatable process you can follow to identify your strengths and weaknesses, set your strategy and develop the skills and infrastructure it takes to climb to the peak of your ability. Now start climbing!