• The majority (about 53%) of professional service firm employees surveyed by marketing firm Hinge said they were dissatisfied with their employers’ responses to the COVID-19 pandemic.
  • Poor communication and lack of planning featured prominently in comments from employees who rated employers’ responses negatively, Hinge said. One such respondent noted that their employer took a long time to comment on the situation and was slow to allow employees to work from home “until someone tested positive.” The survey collected responses from 217 employees across 200 professional services firms.
  • On the other hand, those with positive views of employer responses cited decisive, proactive measures like remote-work capability as being effective.

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