“Management teams that waited until they had next steps all figured out suffered while those that responded more quickly with information they had available at the time were better received. Employees want to know that someone is working on the issues even if they don’t have all the answers just yet. We rarely expect people to have all the answers. Also, communicate using different channels. Different people respond differently to various communication channels. If it’s important, use more than one channel, such as an email followed by a video call.

Lee Frederiksen, Managing Partner at Hinge

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