Today, I want to convince you that the best thing you can do for your business is to give away the very thing you sell for free—your expertise.
A lot of professionals are taken aback by this advice. Especially those that have invested years developing a unique, proprietary approach to the problems they solve. Their thinking goes something like this:
“My knowledge is my product. I sell my expertise by the hour or by the project. If I write detailed articles or books, explain my methodology in webinars, or speak openly about my strategies, I am essentially giving away the store. Why would anyone hire me if I tell them exactly how to solve their problems?” They also worry in the same breath that openly offering their deeply-held expertise just makes things easy for the competition.
It sounds logical, doesn’t it? It’s the “secret sauce” theory of business. If you give away the recipe, no one will come to the restaurant–or they’ll head straight to the newest competitor who copied the recipe.
But in professional services, you aren’t selling the recipe. You are selling the chef.
In my decades of working with firms, I have found that the professionals who share the most—who educate their audience freely and generously—are the ones who grow the fastest and charge the highest fees.
The “Sample” Effect
Imagine you are at a food court. One vendor is standing behind the counter with their arms crossed, promising that their food is delicious. The vendor next door is handing out free samples on a toothpick. Who gets the sale?
Public speaking, blog posts and webinars work the exact same way. They allow your audience to witness your thinking and expertise in action. Because each of these channels sets you up by default as the authority on the topic, your audience is inclined to perceive you that way. This cognitive behavior is known as authority bias, and it can give you tremendous influence over your readers and listeners.
Speaking at targeted conferences and presenting in educational webinars are proven ways to establish credibility quickly. Why? Because you are in a de facto position of authority, your words carry more weight. By giving away a sample of your knowledge on stage or on a screen, you aren’t satisfying your viewers’ hunger, you are whetting their appetite for the full meal—which is working with you directly.
Writing can be just as powerful—and reach even more people. By applying the techniques of SEO and GEO, you can expand your reach to individuals and their organizations that need to solve problems like the ones you write about. Whether they are using Google, ChatGPT or LinkedIn, these searchers are looking for answers to complex challenges. And you can position yourself exactly where they are looking.
If you are still skeptical, hear me out.
The DIY Myth
The biggest hesitation I hear is, “If I tell them how to do it, they’ll just do it themselves.”
Maybe. But it rarely happens. In the world of complex professional services—whether it’s law, architecture, consulting, accounting or some other service—learning how to do something can be very different from actually pulling it off.
You can explain the tax code changes to a CFO, but that doesn’t mean they have the time, desire, or risk tolerance to file the complex returns themselves.
In fact, educating your audience often reveals the complexity of the problem, making your audience more likely to hire an expert to handle it. And if they find your content compelling enough, that expert is likely to be you.
The other common objection I’ve mentioned is, “My competitors will just steal my ideas.” If you are really doing something that different and special, your competitors are going to figure it out pretty quickly, anyway. And if your methodology is easy to replicate, hiding your secrets isn’t going to protect you for long. (On the other hand, if you have a differentiator that is difficult to copy, most competitors won’t bother.)
What’s more important is how visible you are in the marketplace—and how people perceive you. Firms that freely give away their expertise have a huge advantage over those that don’t. You can have the most amazing proprietary process in the world, but if nobody knows about it you aren’t likely to thrive. Word-of-mouth referrals only go so far. Giving away your expertise breaks open the dam.
How to Start “Giving It Away”
You don’t have to write a book tomorrow (though a book can be fantastic for your business!). You just need to meet your audience where they are. Here are a three ways you can do that:
- Write and Speak: Thought leaders use multiple channels to build their reputations. These might include blog posts, journal articles, speaking engagements, webinars or videos—to name just a few.
- Use Research: Follow the lead of experts like Michael Zipursky, who conducts frequent surveys to find out exactly what his market wants to learn. This kind of data equips you with the highly relevant, evidence-based content that many of your prospects are looking for.
- Collaborate: If writing isn’t your strong suit, work with a ghostwriter to turn your ideas into high-value blog posts or books. This practice is a lot more common than you might think. If you prefer to write your own pieces, consider enlisting an editor to give it a professional polish and catch embarrassing errors.
So stop hoarding your secrets. Open the vault. Share what you know. You will discover that the more you give away, the more you get back in trust, reputation and lucrative new business.
