Repositioning a healthcare engineering firm in changing times

Environmental Health & Engineering (EH&E) is a Massachusetts-based engineering, environmental health and safety consulting firm. With deep expertise in both indoor air quality and infection control, they were well positioned to respond as a major health crisis pummeled the nation. And Hinge helped them make the most of their opportunity.

A nation gone viral

In the spring of 2020, COVID-19 took hold around the United States. EH&E’s leaders watched as the CDC and WHO delivered slow, uneven guidance to essential services and business. Into this silence, EH&E stepped up and delivered the practical advice healthcare organizations were desperate for. They showed hospitals how to reconfigure their spaces to handle a deluge of patients, at the same time minimizing the risk to patients and staff.

Soon they were helping other organizations adapt. The YMCA and the American Camp Association reached out to EH&E to help them keep their camp youth and counselors out of harm’s way. And they collaborated with CVS to set up safe and effective coronavirus testing sites.

A powerful digital foundation

When the virus struck, Hinge had already been working with EH&E for a few years. We had built their website and we had helped them build a sophisticated content development and marketing program. To facilitate the capture of new and returning online leads, we integrated their website with Keap, their CRM platform. And we taught them how to develop search-engine optimized content that would attract new audiences and high-quality leads.

“Hinge was able to quickly increase our visibility and reputation.”

Kirsten Buchanan, Marketing Communications Manager, Environmental Health & Engineering

Priming the content production engine

Producing content on an ongoing basis can be a challenge for busy firms. As part of our Visible Firm program, Hinge advised EH&E on content topics and wrote a significant portion of their content—including blog posts and executive guides—as they ramped up their internal resources.

We also researched guest blogging opportunities, pitched them and secured placements. This was a collaborative process with EH&E that resulted in several high-prestige opportunities, including publication in peer-reviewed industry journals like the ASHRAE Journal and FMJ.

Holding camp. Demonstrating leadership.

COVID-19 had just taken hold across the country when a journalist discovered EH&E through a Google search and downloaded an executive guide Hinge had developed for the firm. He reached out for a story. That contact initiated an historic turn for the firm. They realized that they had an opportunity to build a wider reputation, so EH&E asked Hinge to help launch a public relations initiative.

We quickly put out a press release, which was picked up by 138 publications. Within three months, this exposure led to article placements in top industry publications, including C+S Engineering and Appliance and HVAC Report. We also invited over 500 journalists to a virtual town hall meeting with EH&E and the American Camp Association to discuss COVID and summer camps. The event provided additional media exposure for the firm, positioned them as the go-to firm for virus-related facility engineering and provided an entree to their next opportunity….

A hard turn toward education

Many summer camps across the United States are held at educational facilities, so EH&E’s work at these facilities opened the door for an even larger—and even more critical—clientele: schools and after-school programs. Hinge provided the public relations and marketing support to pivot once again to help solve the enormous challenge of COVID and education.

“The SEO strategy has been a huge success!”

Kirsten Buchanan, Marketing Communications Manager, Environmental Health & Engineering

Profound results

They say luck comes to the prepared. Long before a virus landed on our shores, Hinge had helped EH&E build the strategy, infrastructure and visibility that gave this 82-person engineering firm an outsized competitive advantage when disaster struck. As the crisis emerged, EH&E had the reputation and visibility to credibly lead affected organizations through this unprecedented challenge.

With Hinge’s help, the firm was able to pivot quickly to hospitals, then camps and then schools—their largest audience of all. EH&E was able to address one of the nation’s biggest challenges because they had built a powerful, responsive marketing platform. And when EH&E needed support, Hinge was right there beside them to guide them through a fast-changing marketplace. Today, EH&E is the healthcare industry’s go-to firm for COVID-related facility design—and a major consultant to K-12 institutions across the country.

What we did

Visible Firm Program

  • Brand Research
  • Differentiators & Positioning
  • Editorial Calendar
  • Visible Expert Training
  • Guest Blog Outreach
  • Writing/Content Development
  • Webinar Support
  • Social Media Setup & Training
  • Monthly Analytics Reporting
  • Ongoing Consultation

High-Performance Website

  • Design
  • Offer Strategy
  • Search Engine Optimization
  • Website Architecture
  • Website Development
  • Infusionsoft Integration
  • Writing

Public Relations

  • PR Strategy
  • Press Releases
  • Media Outreach
  • Event Advisory
  • Ongoing Advisory

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